Enterprise-grade Linkerd Support for Production Environment
Run Linkerd confidently with 24*7 enterprise support from the officially recognized commercial services Linkerd partner.
Trusted by leading companies
Linkerd Commercial Support & Professional Services
Linkerd Support engineers provide 24*7 maintenance & support for your Linkerd service mesh to keep it healthy and production ready. Our expert Linkerd engineers ensure no harm comes to your service mesh, so you can invest your engineering resources and time to grow your business instead of managing Linkerd.
Companies of all size trust us as their partner
Engineers with industry recognized certifications
Years in development
Offices worldwide
24*7 Support
Be it night or day, we are 24*7*365 available to support your Linkerd emergencies (P1 & P2).
Unlimited Incidents
Unlimited priority support for any emergencies without fear of running out of support.
Secure Updates
Regularly checking and installing Linkerd updates to keep the business secure.
Scalable Solutions
Multiple deployment patterns including single-cluster and multi-cluster mesh.
Secure Integrations
Fine-grained authorization policies and encrypted communications to your applications.
Fault-tolerant
Highly resilient with features like latency-aware load balancing, retries, and fault injections.
Professional Linkerd Support Tiers for Businesses of Every Size
Support Tiers
Standard
Enterprise
Need ad hoc Linkerd Support?
If you need a one-time fix for a specific Linkerd issue without the ongoing support and extra maintenance, talk to us.
Discuss Linkerd Support Adopting Linkerd from Scratch?
Our CNCF-certified engineers can create a custom roadmap for your Linkerd deployment, tailored to your unique needs.
Discuss Linkerd Adoption Linkerd Support Service Cycle
Transparent Plans for Professional Linkerd Support
| Support Medium | Description |
|---|---|
| Technical Support | 24*7 for severity 1 & 2 incidents; business days (US) for severity 3 & 4 incidents. |
| Support Channel | Web Portal (Jira Service Management). Audio/Video calls for severity 1 & 2 incidents, after triaging the issue. Dedicated Private Slack Channel to resolve issues. |
| SLA | Based on the incident severity (mentioned below). |
| Business hours (P3-P4) | 9 AM - 6 PM EST (customized as per customer business hours) |
| Service Level Production Support | Description | Severity 1 | Severity 2 | Severity 3 | Severity 4 |
|---|---|---|---|---|---|
| Response time | InfraCloud initial response after customer files initial request. | 1 hour | 2 hours | 1 business day | 2 business days |
| Ongoing response time | Subsequent responses. | 2 hours | 4 hours | 1 business day | 2 business days |
| Resolution time | Time from the incident created to the resolution. | 6 hours | 2 days | 5 days | 15 days |
What do our Customers Say about us
From startups to global enterprises, our clients are our biggest advocates. Hear straight from our customers how we helped them navigate their cloud native journey.
We Open Source
Open SourceWe believe open source enables anyone to create technologies for a better tomorrow. Our developers have been constantly contributing to various service mesh including Linkerd & Istio, and leveraging them for our clients’ unique needs.
Sneak peek at our OSS contributions
We Open Source
Linkerd Support Experts, Keeping it Production Ready 24*7
Schedule a call with one of our experts (absolutely no strings attached).
Trusted by 100+ companies worldwide
Got a question around Linkerd Support?
