Enterprise-grade Prometheus Support for Enhanced Monitoring
Run Prometheus confidently in Production with 24*7 expert support for all your monitoring needs.
Trusted by leading companies
Prometheus Commercial Support & Services
Confidently use Prometheus for monitoring and let InfraCloud manage the complexities. Whether you need help with alerting, visualization, or analysis, the professionals are here, so you don’t miss a single unit of data & get critical insights that help you in delivering a better product.
Companies of all size trust us as their partner
Engineers with industry recognized certifications
Years in development
Offices worldwide
24*7 Support
Be it night or day, we are 24*7*365 available to support Prometheus emergencies (P1 & P2).
Unlimited Incidents
Unlimited priority support for any emergencies without fear of running out of support.
Secure Updates
Regularly checking and installing Prometheus updates to keep the app data safe.
Customizations
Creating custom metrics, defining alerting rules, and configuring the web interface.
Data Assistance
Modeling, labeling, and aggregating the collected data for easier consumption.
Integration
Integrate with Grafana & other tools to enhance its observability capabilities.
Prometheus Commercial Support Tiers
Support Tiers
Standard
Enterprise
Need ad hoc Prometheus Support?
If you need a one-time fix for a specific Prometheus issue without ongoing monitoring support, talk to us.
Discuss Prometheus Support
Adopt Prometheus from Scratch?
Our CNCF-certified engineers can set up Prometheus, tailored to your unique application monitoring needs.
Discuss Prometheus Adoption
Prometheus Support Service Cycle
Transparent Plans for Prometheus Commercial Support
| Support Medium | Description |
|---|---|
| Technical Support | 24*7 for severity 1 & 2 incidents; business days (US) for severity 3 & 4 incidents. |
| Support Channel | Web Portal (Jira Service Management). Audio/Video calls for severity 1 & 2 incidents, after triaging the issue. Dedicated Private Slack Channel to resolve issues. |
| SLA | Based on the incident severity (mentioned below). |
| Business hours (P3-P4) | 9 AM - 6 PM EST (customized as per customer business hours) |
| Service Level Production Support | Description | Severity 1 | Severity 2 | Severity 3 | Severity 4 |
|---|---|---|---|---|---|
| Response time | InfraCloud initial response after customer files initial request. | 1 hour | 2 hours | 1 business day | 2 business days |
| Ongoing response time | Subsequent responses. | 2 hours | 4 hours | 1 business day | 2 business days |
| Resolution time | Time from the incident created to the resolution. | 6 hours | 2 days | 5 days | 15 days |
What do our Customers Say about us
From startups to global enterprises, our clients are our biggest advocates. Hear straight from our customers how we helped them navigate their cloud native journey.
We Open Source
Open SourceWe believe open source enables anyone to create technologies for a better tomorrow. Our developers have been constantly contributing to Prometheus to improve monitoring capabilities and leveraging them for our clients’ unique needs.
Sneak peek at our OSS contributions
We Open Source
Prometheus Support Experts, Keeping it Production Ready 24*7
Schedule a call with one of our experts (absolutely no strings attached).
Trusted by 100+ companies worldwide
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