Enterprise-grade Thanos Support for Long-term HA Storage
Align your highly available Prometheus setup with highly available commercial Thanos support.
Trusted by leading companies
Thanos Commercial Support & Professional Services
With InfraCloud’s 24x7 commercial Thanos support, you get regular monitoring and maintenance of your Thanos setup. Your team can focus on using the information rather than managing its storage by leaving Thanos issues to our experts.
Companies of all size trust us as their partner
Engineers with industry recognized certifications
Years in development
Offices worldwide
24*7 Support
Be it night or day, we are 24*7*365 available to support your Thanos emergencies (P1 & P2)
Unlimited Incidents
Report any number of incidents without fear of running out of support.
Secure Updates
Regularly check and install Thanos updates to keep your data HA and secure.
Training
Upskill & training your team with the latest Thanos updates, upgrades, & practices.
Compliance & Regulations
Handling sensitive data securely within Thanos for compliance support.
Integration
Integrate with Grafana & other tools for sourcing & fetching the information seamlessly.
Professional Thanos Support Tiers
Support Tiers
Standard
Enterprise
Thanos Support Service Cycle
Transparent Plans for Professional Thanos Support
| Support Medium | Description |
|---|---|
| Technical Support | 24*7 for severity 1 & 2 incidents; business days (US) for severity 3 & 4 incidents. |
| Support Channel | Web Portal (Jira Service Management). Audio/Video calls for severity 1 & 2 incidents, after triaging the issue. Dedicated Private Slack Channel to resolve issues. |
| SLA | Based on the incident severity (mentioned below). |
| Business hours (P3-P4) | 9 AM - 6 PM EST (customized as per customer business hours) |
| Service Level Production Support | Description | Severity 1 | Severity 2 | Severity 3 | Severity 4 |
|---|---|---|---|---|---|
| Response time | InfraCloud initial response after customer files initial request. | 1 hour | 2 hours | 1 business day | 2 business days |
| Ongoing response time | Subsequent responses. | 2 hours | 4 hours | 1 business day | 2 business days |
| Resolution time | Time from the incident created to the resolution. | 6 hours | 2 days | 5 days | 15 days |
We Open Source
Open SourceWe believe open source enables anyone to create technologies for a better tomorrow. Our developers are regular contributors to Thanos and also contribute to various cloud native projects to leverage them for our clients’ unique needs.
Sneak peek at our OSS contributions
We Open Source
Thanos Support Experts, Keeping it Production Ready 24*7
Schedule a call with one of our experts (absolutely no strings attached).
Trusted by 100+ companies worldwide
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